Autori: Dibitonto M., Leszczynska K., Tazzi F., Medaglia C.M.

Editore: Springer, Cham

Tipologia Prodotto: Contributo in rivista

Titolo della Rivista: Human-Computer Interaction. Interaction Technologies. HCI 2018. Lecture Notes in Computer Science

Numero; Volume: 10903

Anno di Pubblicazione: 2018

Link: https://www.slideshare.net/mdibitonto/chatbot-in-a-campus-enviroment-design-of-lisa-a-virtual-assistant-to-help-students-in-their-university-life

Abstract:

This work presents some initial results of our research about the design and implementation of “LiSA” (Link Student Assistant), a chatbot intended to help students in their campus life, through information and services. The focus of our research is to understand which kind of information and services are better accessed through this kind of touch point, how the chatbot personality influences the user experience and the interaction and which level of intelligence should be implemented. After an analysis of the state of the art in the considered application domain we investigated, through a survey, the users’ needs and their inclination to the use of a chatbot for this specific purpose. A chatbot was created to deliver the survey, allowing to understand both the users’ needs and their behaviour while using the tool.

Keywords: Chatbot, Virtual assistant, Human computer interaction, Conversational interfaces, User experience

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